By signing any OCM Quote/Maintenance Authority you agree on behalf of the Client to the following:
All service work is assumed to be during normal hours.
Out of hours works and works of a non-continuous nature will incur extra charges.
The quotation is conditional on full access being allowed to the Technician to carry out the work.
No allowance is made for delays due to locked doors, late cancellation or failure to attend appointments etc.
In an emergency, One Call Maintenance will endeavour to have a Technician on site within 2 hours from the time of the initial call (during normal business hours).
One Call Maintenance will not accept responsibility for false alarms unless it can be proven that our Technician is at fault as a result of workmanship.
The following extra services, if required, will incur an extra charge –
All repairs, rectification and replacement of missing equipment in order to meet the current Australian Standards
Work not included in this proposal
Spare parts and fittings or emergency callouts
Standard height operation applies to this agreement, and special access equipment, hire of ladders, scissor lifts etc. to gain access to equipment for testing or maintenance will incur additional costs
Parts and labour required to repair damage caused by acts of God, negligence, vandalism, misuse, water or electrical transients/surges
One Call Maintenance may replace or repair the equipment to achieve compliance with Australian Standards and accepted industry practice.
Any equipment supplied by One Call Maintenance will remain the property of One Call Maintenance until the Client has paid for it. The Client authorises One Call Maintenance to enter the premises at which any such equipment is located to repossess at any time.
The risk in any equipment supplied by One Call Maintenance will pass with physical possession of the equipment.
Fees and charges will be adjusted annually by 3% or the Consumer Price Index, whichever is greater.
The Client must make any payments owing to One Call Maintenance within 14 days of the date on an invoice unless otherwise agreed.
Any applicable Goods and Services Tax will be payable by the Client.
One Call Maintenance may charge interest on all monies due to it at a rate being 2% above the rate prescribed under the Penalty Interest Rates Act 1983 from time to time and computed from the due date for payment until the date payment in full is received by OCM.
The Client must ensure that One Call Maintenance will have sufficient and unimpeded access to the property and equipment.
The Client must obtain the written approval of One Call Maintenance before assigning its rights under this Authority.
To the extent allowed by law, One Call Maintenance will not be liable in contract, tort (including negligence) or otherwise for any direct or consequential damage, loss or cost of any kind suffered by the Client or any person claiming through the Client arising out of or in relation to the services or any equipment provided to the Client in accordance with this Authority.
The Client indemnifies One Call Maintenance against all claims, demands, proceedings, costs, losses, damages and expenses of any kind arising directly or indirectly out of or in relation to the services or equipment provided to the Client in accordance with this Authority unless OCM is solely liable for such claims, demands, proceedings, costs, losses, damages or expenses.
The exemptions of liability and indemnities provided by the Client under this Authority will survive termination of this Authority.
One Call Maintenance may cancel its services to the Client immediately if the Client defaults in any payment due to OCM or fails to provide appropriate and sufficient access to the equipment or if the Client becomes bankrupt or insolvent or likely to become bankrupt or insolvent or for any other reason.
The Client reserves the right to cancel this agreement if not satisfied with the service provided by One Call Maintenance by giving one month’s notice in writing. All monies owing at the time of notice given will be paid to One Call Maintenance under the contractual agreement.
The Client must provide in writing any intention to cancel the Authority. Failure to do so may incur charges.
If One Call Maintenance cancels its services to the Client, all monies then owing to OCM will be immediately due and payable and the Client will be obliged to pay all monies owing to OCM notwithstanding the cancellation.